1. Information the clinic collect

The clinic may collect the following types of information:

a. Personal Information

• Parent/guardian name
• Child’s name, age group and gender
• Contact details (phone number, email address, residential address)
• Blood group

b. Medical Information

• Medical condition/purpose of visit
• Immunization requirement, if visiting for vaccination
• Known allergies

c. Digital Information (if applicable)

• Website usage data (IP address, browser type, pages visited)
• Online appointment details
• Communication records (emails, messages, or online forms)

2. How the clinic Use Your Information

The clinic use the collected information for the following purposes:

• To provide medical consultation, diagnosis, and treatment
• To schedule and manage appointments
• To communicate with parents/guardians regarding care and follow-ups
• To improve our healthcare services
• To comply with applicable legal and regulatory requirements

3. Sharing of Information

The clinic respect your privacy and do not sell or rent your personal information. The clinic may share your information only in the following circumstances:

• With healthcare professionals involved in the patient’s treatment
• With laboratories or diagnostic centres, when necessary
• When required by law, legal processes, or government authorities
• In case of medical emergencies to protect the patient’s health

4. Data Security

The clinic implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure. These measures include:

• Secure storage of digital data
• Restricted access to authorized personnel only
• Use of secured systems and devices for handling patient data

5. Confidentiality of Children’s Information

As a paediatric clinic, it take special care in handling children’s personal and medical information. All data related to minors is:

• Treated with strict confidentiality
• Shared only with parents/guardians or authorized individuals
• Disclosed only when required by law or for medical necessity

6. Telemedicine Privacy

Dr. Seema Joshi Child Care Clinic may offer telemedicine services, including consultations via phone calls, video calls, messaging platforms (such as WhatsApp), or other digital communication tools.

a. Nature of Telemedicine Services

Telemedicine involves remote healthcare delivery using electronic communication. While the clinic strive to provide effective care, such consultations may have limitations compared to in-person visits.

b. Information Collected During Teleconsultation

During telemedicine interactions, the clinic may collect:

• Medical information shared verbally or digitally
• Images, videos, or medical reports shared by parents/guardians
• Communication records such as messages, call logs, or recordings (where applicable)

c. Privacy and Security Measures

The clinic take reasonable steps to use secured communication platforms. However:

• Digital communication may involve inherent risks (e.g., unauthorized access or data breaches)
• Third-party platforms may have independent privacy practices beyond our control

d. Consent for Telemedicine

By opting for telemedicine services, you:

• Provide informed consent for remote consultation
• Agree to share relevant medical information electronically
• Acknowledge the risks and limitations of telemedicine

e. Data Storage and Usage

All telemedicine-related data:

• Is treated as confidential medical information
• Is securely stored and accessed only by authorized personnel
• Is used solely for medical care, documentation, and follow-up purposes

f. Emergency Situations

Telemedicine is not a substitute for emergency medical care. In case of an emergency, please visit the nearest hospital or contact emergency services immediately.

9. Third-Party Services

If the clinic use third-party services such as online appointment systems, payment gateways, or communication platforms, they may have their own privacy policies. The clinic recommend reviewing their policies separately.

10. Updates to This Privacy Policy

The clinic may update this Privacy Policy from time to time. Any changes will be reflected with an updated “Effective Date” at the top of this document.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact: