1. Scope of Services

The Clinic provides neonatal, paediatric and adolescent healthcare services including:

• In-clinic consultations
• Telemedicine consultations (phone, video, messaging)
• Preventive care, vaccinations, and follow-ups
• Adolescent Counselling
• Experts Insight for expectant parents.

These services are intended for general healthcare and should not replace emergency medical care.

2. Medical Disclaimer

• All medical advice is based on the information provided by the parent/guardian.
• Teleconsultations have inherent limitations and may not be as comprehensive as physical examinations.
• In case of emergency, you must immediately visit the nearest hospital or call emergency services.
• The Clinic does not guarantee specific outcomes from treatments or consultations.

3. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete medical information.
• Follow prescribed treatment and medical advice.
• Ensure timely follow-up when recommended.
• Use telemedicine services responsibly and not for misuse or non-medical purposes.

4. Appointments and Availability

• All consultations are subject to prior appointment and availability.
• The Clinic reserves the right to reschedule or cancel appointments due to unforeseen circumstances.
• Delays may occur due to medical emergencies or extended consultations of previous patient.

5. Telemedicine Terms

• By opting for teleconsultation, you consent to remote medical care
• You agree to use secure and appropriate communication channels
• The Clinic is not responsible for technical issues such as poor internet connectivity, device failure, or platform outages

6. Payments

• Consultation fees must be paid as communicated at the time of booking/visits
• Payments will be collected in advance for teleconsultations
• The Clinic reserves the right to revise fees at any time

7. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.

8. Limitation of Liability

To the extent permitted by law:

• The Clinic shall not be liable for any indirect, incidental, or consequential damages
• The Clinic is not responsible for outcomes resulting from incomplete or inaccurate information provided by patients

9. Modifications to Terms

We may update these Terms from time to time. Continued use of services constitutes acceptance of the updated Terms.

10. Governing Law

These Terms shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of local courts of Pune, Maharashtra.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact: